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Click here to check on the status of in-work items in our Service Center.
Satisfaction Survey
Did you recently receive an item back from our Service Center? Click
here to
complete a brief satisfaction survey and let us know how we did! Your feedback &
comments are appreciated!
Return Authorizations
For your convenience, Return Authorizations are not required for routine service
for U.S. return destinations. International customers should contact us in
advance for a Return Authorization, Also ... if you
want special handling or quicker-than-normal service (our usual turnaround time is about 7
days), or if you have a potential product sales or service warranty to return, we
encourage you to contact us in advance for an RA number.
Purchase Orders
Our ISO-9001 routines call for hard-copy purchase orders to ensure accurate work performed
according to your instructions. The PO need not be sent in advance - simply send it along
with your equipment. Your PO should include:
- Manufacturer, model, and serial number
- Contact person name and phone number
- Return ship-to address & bill-to address
- Method of return shipment
- Service desired (Cal/PM, repair, etc.)
- For repairs, a "Do not exceed" dollar amount
- Any special instructions (As Found Readings, etc.)
Packing, Shipping & Freight Insurance
Carefully pack your equipment in a sturdy cardboard carton or in its own transit
case. Use plenty of foam, paper, bubble wrap, or other appropriate packing material. Ship
pre-paid. Insure for an appropriate amount. Securely affix any labels. Mark the box
clearly to reduce the possibility of loss by the carrier.
Be sure that your chosen carrier will deliver
to our dock. Some carriers - especially with international shipments - deliver
to our airport only. If we must send a courier to the airport to retrieve your
shipment, you will incur additional charges.
International Customers click
here
Payment
Terms
If you already have an account with us at our Net 30 Day Terms, you will be billed when we
ship the item(s) back to you. If you do not already have an account, you may specify
payment via credit card, C.O.D., or send a check with the item to be serviced. See our
Payment & Financing Options page for more info.
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