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Click here
to check on the status of in-work items in our Service Center.
Satisfaction Survey
Did you recently receive an item back from our Service Center?
Click here to complete a brief
satisfaction survey and let us know how we did! Your feedback
& comments are appreciated!
Return Authorizations
For your convenience, Return Authorizations are not required for
routine service for U.S. return destinations. International
customers should contact us in advance for a Return
Authorization, Also ... if you want special handling or
quicker-than-normal service (our usual turnaround time is about
7 days), or if you have a potential product sales or service
warranty to return, we encourage you to contact us in advance
for an RA number.
Purchase Orders
Our ISO-9001 routines call for hard-copy purchase orders to
ensure accurate work performed according to your instructions.
The PO need not be sent in advance - simply send it along with
your equipment. Your PO should include:
- Manufacturer, model, and
serial number
- Contact person name and
phone number
- Return ship-to address &
bill-to address
- Method of return shipment
- Service desired (Cal/PM,
repair, etc.)
- For repairs, a "Do not
exceed" dollar amount
- Any special instructions (As
Found Readings, etc.)
Packing, Shipping &
Freight Insurance
Carefully pack
your equipment in a sturdy cardboard carton or in its own
transit case. Use plenty of foam, paper, bubble wrap, or other
appropriate packing material. Ship pre-paid. Insure for an
appropriate amount. Securely affix any labels. Mark the box
clearly to reduce the possibility of loss by the carrier.
Be sure that your chosen
carrier will deliver to our dock. Some carriers - especially
with international shipments - deliver to our airport only. If
we must send a courier to the airport to retrieve your shipment,
you will incur additional charges.
International Customers click here
Payment
Terms
If you already have an account with us at our Net 30 Day Terms,
you will be billed when we ship the item(s) back to you. If you
do not already have an account, you may specify payment via
credit card, C.O.D., or send a check with the item to be
serviced. See our Payment & Financing Options page for more
info.
Service
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